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Question  My lock shows "Offline" in SamtechT app. What do I do? Why is my lock offline?   Answer In most cases, the lock should automatically reconnect to wifi. If it is still experiencing issues,...

Question What is the default code? Answer When the lock is not paired, you can use code 123456 to unlock. 

Question  I am having trouble during installation with opening and closing my lock? The thumb knob does not turn to the right.    Answer By default, the thumb knob on the inside portion of the lock...

Question What is the return policy on samtechT's products? How do I return a product? Answer 30 day money back guarantee from date of purchase. Some exceptions may be made with a restocking fee on ...

Question What are homes?  Homes can be set up if you have devices in a different locations. Each home has the following:  Members- Other people with the SamtechT app.  Rooms- Rooms to organize whe...

Here you will find general information about the SamtechT-100.    Battery Life: Up to 8 months under normal use.  Battery Type: 4 AA batteries (non-rechargeable) Environmental Information ...