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Permission Levels: When sharing app access of the lock, you can choose between the following two levels.  Administrator can add other users, manage settings, and interact with the product.  Common...

Question How to I create a code for someone? How can I generate a passcode?  Answer  2 Types of codes can be generated.  Permanent, Temporary, One-Time Here are the instructions on how to generate ...

Question My lock is unlocking/locking in the wrong direction.    Answer To solve this, you will need to take out the batteries for a minute and place them back in again. While the door is ajar/open...

Question How to reset the lock?  Answer You can either do a soft reset or a hard reset.    Here is how to a soft reset.    How to Hard Reset the lock. 

Question Why does my lock keep beeping? My lock is beeping without me touching it for hours Answer The batteries need to be replaced. 

You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...