Josh

Question  My lock shows "Offline" in SamtechT app. What do I do? Why is my lock offline?   Answer In most cases, the lock should automatically reconnect to wifi. If it is still experiencing issues,...

Question What is the default code? Answer When the lock is not paired, you can use code 123456 to unlock. 

Question  I am having trouble during installation with opening and closing my lock? The thumb knob does not turn to the right.    Answer By default, the thumb knob on the inside portion of the lock...

Question What is the return policy on samtechT's products? How do I return a product? Answer 30 day money back guarantee from date of purchase. Some exceptions may be made with a restocking fee on ...

Question What are homes?  Homes can be set up if you have devices in a different locations. Each home has the following:  Members- Other people with the SamtechT app.  Rooms- Rooms to organize whe...

Here you will find general information about the SamtechT-100.    Battery Life: Up to 8 months under normal use.  Battery Type: 4 AA batteries (non-rechargeable) Environmental Information ...

Question How to I connect my samtecht lock to Google Home? How does the Google Home/Assistant integration work?  Answer Here are the steps to connect your lock to Google Home. Step 6: Switch b...

Question How to I connect my samtecht lock to Alexa? How does the Alexa integration work?  Answer Here are the steps to connect your lock to Alexa.  If you would like to see instructions from with...

Question Can I enable text notifications when the lock is locked/unlocked?  Answer Receiving Text/ SMS notification for when the lock is locked or unlock is possible. It is a paid feature.    Here ...

Question How to change a code?  Answer Codes cannot be changed. We recommend taking a look at this article on how to create a new one.  How to create generate a code?